eConsult Self-help & Pharmacy advice


Get advice on how to look after yourself and your condition using eConsult.

As well as allowing you to submit your symptoms or requests to your GP electronically, eConsult also offers around the clock NHS self-help information, signposting to services, and a symptom checker.

You can use eConsult for self-help from any device that has an internet connection – and at any time that is convenient to you.

To access the self-help information, follow the below steps:

  • Click on the eConsult banner or button on our website.
  • Click on ‘I want help for my condition’ and find your condition.
  • Select ‘I want to help myself’ or ‘I want Pharmacy advice’.

‘I want to help myself’.

This option gives you trusted information how to look after yourself and your condition.  It provides access NHS information on hundreds of conditions and how to treat them online.

‘I want Pharmacy advice’.

This option provides information about over-the-counter-treatments. It also helps you to find your nearest Pharmacy which may provide treatment for your problem.


Patients can also now use the official NHS App to access self-help advice. Find out more about the NHS App here or you can download it for free from any app store now.

Content provided by NHS Liverpool Clinical Commissioning Group (CCG). For more information, please visit

Published on Thu, 29 Apr 2021 12:09:49 GMT
Modified on Thu, 29 Apr 2021 12:16:04 GMT